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International Journal of Management and Business Research

.: Home > International Journal of Management and Business Research > 2013 > Volume 3 Number 4 > 1 H. Govind Mishra ; 2 P. Kumar Sinha; 1 S. Singh; 1 S. Koul

Impact of Consumer Social Responsibility and Brand Social Responsibility Image on Brand Loyal

1 H. Govind Mishra ; 2 P. Kumar Sinha; 1 S. Singh; 1 S. Koul
1Shri Mata Vaishno Devi University, Jammu (J&K), India. 2Indian Institute of Management, Ahmedabad, India.
Abstract :

The present paper focus on ITC notebook and try to understand consumer social responsibility for  cause related brand and how their preference level changes with different firm donations, and how this activity leads to brand loyalty in long run. An experimental design with 693 participants was used. The results shows that consumers like cause related marketing campaigns and ready to do extra effort for that brand, provided the donation amount invested by companies should be high as much high as company can provide for the cause. Elaborative offers and attitude toward the advertisement affect the social brand image of the company, and these two affects along with brand image produce positive results on brand loyalty among consumers for such low involvement products.

Keywords :
Brand loyalty; Brand social responsibility image; Cause related marketing; Consumer social responsibility

Date Deposited : 28 Mar 2016 13:48

Last Modified : 28 Mar 2016 15:04

Official URL:

Volume 3, Number 4, - 2013

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