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International Journal of Management and Business Research

An Empirical Investigation of the Determinants of Users Acceptance of E-banking in Singapore: Based on Technology Acceptance Model

Shailender Singh
MDIS Business School, Management Development Institute of Singapore, Singapore
Abstract :

Singapore is depicted to be the fastest growing telecommunications nation in Asia. Presently, all the members of the Singapore banking industry have engaged in the use of Information and Communication Technology as a platform for effective and efficient means of conducting financial transactions. This paper focuses on determining the level of users’ acceptance of the electronic banking services and investigating the factors that determine users’ behavioral intentions to use electronic banking systems in Singapore. The survey instrument employed involved design and administration of a total of 250 survey questionnaires within Singapore. An extended Technology Acceptance Model (TAM) was developed as a conceptual framework to analyze the factors influencing users’ acceptance and intention to use electronic banking. The model employed Perceived Credibility (PC) and Customer Attitude (CA) as extensions to the two

Keywords :
Technology Acceptance Model (TAM); Perceived credibility; e-banking; perceived usefulness; perceived ease of use; Perceived credibility and customer attitude

Date Deposited : 29 Mar 2016 11:21

Last Modified : 29 Mar 2016 11:21

Official URL:

Volume 2, Number 1, - 2012

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