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International Journal of Economics & Management Sciences

The Extent of Satisfaction of Beneficiaries with the Quality of Health Service (A field study in the Jordanian health centers)

Dr. Marwan Al-Salaymeh
Faculty of Economics and Business, Jadara University of Excellence - Marketing Department - Jordan.
Abstract :

This research aims to identify the extent of the Jordanian health centers’ use of the dimensions of the quality of health services, the extent of the knowledge of workers in these health centers of the dimensions of the health services quality, and the interest of the health centers management of the quality of health services provided to beneficiaries from their point of view. For the purposes of this research, a questionnaire was designed and distributed to a sample of (519) beneficiaries of health centers in the governorate of Irbid whose responses regarding the search tool were analyzed. The following results emerged: 1. There is a medium level which is not statistically significant at the level of (a = 0.05) of the satisfaction with the quality of health service available in the health centers from the point of view of beneficiaries. 2. There is a statistically significant relationship at (a = 0.05) between the degree of satisfaction with the quality of service provided at the health centers and the personal variables of beneficiaries (gender, age, number of reviews in the month). The research recommends taking care of the general appearance of the buildings of Jordanian health centers, focusing on delivering therapeutic service for beneficiaries in the due time, and urging staff in the Jordanian health centers to respect the privacy of beneficiaries. 

Keywords :
quality of health services, health centers, beneficiaries' satisfaction, field study, the governorate of Irbid.

Date Deposited : 18 May 2016 20:11

Last Modified : 18 May 2016 20:11

Official URL:

Volume 2, Number 8, August 2013 , ISSN 2162-6359

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